You may request a return within 30 days of delivery. All items must be unused, in their original packaging, and include proof of purchase.
1. Return Conditions
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Time Frame: Returns must be requested within 30 days of the delivery date.
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Item Condition: Items must be unused, undamaged, and in the original packaging.
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Proof of Purchase: A valid order number or receipt is required.
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Return Authorization: You must contact us to obtain a Return Authorization (RA) number before shipping any item back.
2. Refunds
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Once your return is received and inspected, we will notify you of the approval or denial of your refund.
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If approved, your refund will be processed to your original method of payment within 7–10 business days.
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Original shipping charges are non-refundable, unless the return is a result of our error or a defective item.
3. Non-returnable Items
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For safety and hygiene reasons, self-defense sprays and certain electronic items cannot be returned if they have been opened, used, or damaged due to misuse.
4. Exchanges for Defective or Damaged Items
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If your item arrives defective or damaged, we will happily replace it at no extra cost.
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Please email us clear photos of the packaging and the product itself within 7 days of delivery for verification.
5. Return Shipping Costs
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The customer is responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped) or a confirmed product defect.
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For your protection, we strongly recommend using a trackable shipping service.
6. How to Start a Return
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Email Us: Contact us at magiusa888@gmail.com with your order number and reason for return.
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Wait for Instructions: Await our email with your Return Authorization (RA) number and the return address.
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Ship the Item: Ship your return and email us the tracking number.
